Users

Add and remove users, set permissions, and manage user-level settings.

How do I assign a voice plan to a user? A voice plan must be activated for newly created users to enable them to make and receive phone calls within the AvidBit system.

How do I change my Caller ID? Modify Caller ID settings at multiple levels within AvidBit, including for individual calls, user accounts, locations, and phone numbers.

How do I change my default inbox? A user can belong to multiple inboxes, but must designate one as their default to receive all voicemails and messages.

How do I change my email? The email/username in Avidbit must match your organizational email to access the portal and receive notifications and alerts.

How do I change my extension number? Step-by-step instructions for updating your extension number in the AvidBit system.

How do I create/remove a user? Step-by-step instructions for adding new users to an AvidBit account and removing existing users from the system.

How do I disable/re-enable my phone? Three methods to disable or re-enable your phone in AvidBit - Do-Not-Disturb, disabling just your desk phone, or Find Me/Follow Me settings.

How do I reset my Avidbit password? Instructions for changing your Avidbit portal password through the admin settings interface.

Navigating the Inbox The Inbox App displays all communications directed to a specific inbox organized by message type rather than conversation thread.

Setting permissions for users A guide to assigning appropriate access levels to users in AvidBit while following security best practices.