Managing Ring Groups

Creating a Ring Group

To set up ring groups:

1. Navigate to Settings from the top toolbar
2. Select Ring Groupsunder theVoice category
3. Click the blue + Add button
4. Enter a name and assign the ring group to a user
5. Customize your preferred options

Distribution Methods

The system offers several ways to route calls:

• All at once: Every member rings simultaneously (default)
• Ordered By Priority: Rings members sequentially based on list order
• Random: Calls route randomly to members
• Least Called Today: Prioritizes members with fewer calls received
• Round Robin: Distributes calls evenly across members in sequence

Note: “No Busy” variants exclude members currently on calls or being rung.

Group Ring Types

• Ring Group: Standard setting where phones ring and await answers
• Page Group: Broadcasts announcements through phone speakers
• Conference Page Group: Allows multiple participants to join and speak
• Ring Group Pickup: All members ring for ~30 seconds; answering members bridge together

Additional Settings

Caller ID Customization: Prepend or append text to caller information (e.g., “Sales - Bob Dylan”). You can also override caller ID entirely to indicate call type.Call Handling: Configure voicemail behavior, missed call notifications, retry logic, and member rejection permissions.

Configuring Members

1. Adjust ringing schedules using the slider for start/end times
2. Toggle “Member Enabled” to activate or deactivate member participation
3. Enable “Show Missed” notifications for unanswered group calls
4. Click + Add to add new members

Members can be configured with conditional logic using toggles created in Settings → Toggles.