How do I add a shared line?

Setup Instructions

Creating the Shared Line Group

1. Navigate to Settings → Voice → Shared Line Appearances2. Click the**+ Add** button
2. Complete the required fields:
   • Shared Line Group Name: A descriptive title (e.g., “Your Company Name Shared Line”)
   • Shared Line Owner: The person with edit permissions, typically an office administrator
   • Shared Line Access Number: “This is essentially an extension number” — use a 3-4 digit number not in use elsewhere, preferably in the 300s range
   • Number of Lines: Specify how many concurrent calls can be shared
3. Toggle Is Enabled to ON
4. Click Save

Adding Shared Line Buttons to Device Profiles

1. Go to Settings → Voice → Device Profiles
2. Select your target device profile
3. Choose Buttons in the left pane
4. Click the + Add button
5. Configure the button:
   • Button Action: Set to “Shared Line Appearance”
   • Label: Name sequentially (e.g., “Line 1,” “Line 2”)
   • Select the group created above and its corresponding line
6. Click Save
7. Repeat for each line created
8. Reorder buttons using Edit → Move Up/Down as needed
9. Provision affected devices to apply changes

How It Works

A shared line must be configured on a phone number within Numbers → Options. When calls arrive, the shared line button flashes red, allowing anyone to answer. The button turns green once answered, preventing additional pickups. If “Active While Holding” is enabled, putting a caller on hold reactivates the red flashing state.Button States:-Red button: Call available for pickup

• Green button: Call cannot be picked up