Getting Started
Sign in, install the apps, and place your first call.
Analytics Comprehensive monitoring tool for tracking phone system performance metrics and call-related data.
Getting Logged In How to access AvidBit through a browser or desktop app using your work credentials.
How do I add contacts? How to create user contacts, shared contacts, and add contacts to desk phones within the AvidBit system.
How do I find recorded calls? The process for locating and accessing recorded phone calls within the AvidBit system.
How do I install the AvidBit App? A comprehensive guide for installing and configuring the AvidBit application across Windows, Mac, iPhone, and Android devices.
How do I send a fax? Two methods for sending faxes through AvidBit's platform - via the Communicator app or through email.
How do I turn on call recording? How to enable call recording in AvidBit across three different scopes - entire locations, individual users, or specific devices.
Managing Desktop Calls How to use the primary call management buttons and additional features available during desktop phone calls in AvidBit.
Navigating the Inbox The Inbox App displays all communications directed to a specific inbox organized by message type rather than conversation thread.
Welcome to AvidBit A quick orientation to the AvidBit platform — what's where, who does what, and where to start.